Privacy Policy therapy rooms

This privacy notice is for visitors and users of our website, therapy rooms, meeting rooms, other digital platforms including the property in Brighton. It sets out how we use personal data that we hold about you and gives information on how to exercise your legal rights. In this notice ‘we’ and ‘our’ means Fiveways Hub which operates this platform.

Personal data can include:

* Your name, address, Information about your devices, such as IP address and contact phone number.

If you register for a subscription on our website for therapy rooms or meeting rooms, you will need to provide us with your full name, email address and contact number.

If you contact our bookings team in Brighton, we will need your name and contact information as well as full details of your query.

We collect data about our website’s visitors using technology such as cookies. If you would like to know more about our use of cookies and how to manage them, please send us a request.

We may hold, check, and update our database of registered users. We may use this information to contact our subscribers with special offers or to alert them to special events.

• ​Verifying your identity (for example when you return to the website and have already logged in).
• Improving the design and style of the website and Therapy Rooms.
• Informing you about products, services or promotional offers that you might find interesting. You can opt out of this service by informing our bookings team.
• Sending you service messages about your subscription or account registration, or access to the therapy rooms in Brighton, for example if you have clicked a password reset link, or are blocked from the booking calendar. This could be by email, overlay on the website or push notification.
• Dealing with, and responding to you about, a comment you have submitted for or on our message boards, blogs and other such user generated content facilities.
• Enabling you to share our content with others using social media or email.
• Communicating (and personalising such communication) with you through our newsletters, but only those you have consented to receive.
• Compiling customer reviews.
• Conducting market research.
• Sending a product to your home address.
• Checking information about a therapy room booking made via our website.
• Granting you access to a subscription booking in Brighton.
• Investigating double room bookings or booking system errors for the Therapy rooms or meeting rooms in Brighton.
• Dealing with any query or complaint you submit to our customer services team. Only provide sensitive data (such as information about your health, race or religion) if you are happy to consent to our using it to manage your enquiry.
• Sending you push notifications/ emails from our apps only relatring to therapy room or meeting room bookings in Brighton
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We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to our website

From time to time we may contact you by email or push notification to give you service information. For example if your subscription is coming to an end, or your payment method has expired.

If we have your permission we may also send you newsletters or emails about our events, subscription benefits or offers.

Occasionally we may ask you if you would like to participate in market research, or respond to you if you have made a complaint or have logged a query.

Consent.

We will only use your personal data for advertising and marketing, personalisation of content and services, and to manage our subscription service

If you have given us consent to send you specific newsletters, you can unsubscribe from these at any time by clicking unsubscribe at the bottom of each email, or by logging into your account and managing your email preferences.

Legitimate interests.

The legitimate interest pursued by us to analyse our website traffic in order to maintain the service, for example monitoring successful page loads or error messages.

Performance of a contract

When you purchase a subscription or buy another product or service from us, we will need to process your details in order to supply the item to you (for example, to deliver a product to your home, we would need to use your name and address).

If you are a registered user or subscriber, you can update your personal information by signing in to your account page. In all other cases, please contact our bookings team.

You can ask for a copy of the personal information we may hold about you, or for your data to be deleted via the bookings team, bookings@fivewayshub.co.uk

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.

Please note that if your account appears to have not been used for 12 months, we will try and contact you to check whether it is still in use and/or we will delete it. Please note that any comments associated with your account will also be deleted.

If you do not read the newsletters that you have subscribed to, we will suppress your name from the relevant list after 6 months.

If you do not complete a social registration the data you entered as part of that registration will be deleted within 24 hours. Data from any other incomplete registration or subscription attempt will not be stored.

If you purchased a subscription, we will retain your data for at least 12 months after your subscription ends in case there are any outstanding billing or other customer service issues.

A record of a customer service query is retained for at least three years from the date it was submitted to us.

We may need to retain your data for a longer period if there is a legal claim or if we are required to so by any regulation.

We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information.

Your personal details may be shared with third party organisations who have been contracted to provide services which include processing data. For example, to send you the emails you have signed up for.

We may also have to release information because of a legal requirement on us or pursuant to a court order.

We may transfer, sell or assign any of the information described in this Privacy Notice to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.

Right of access – you have the right to request a copy of the data that we hold about you.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – you can ask for us to restrict the way we process your data.

Right of portability – you have the right to have the data we hold about you transferred to another organisation.

Right to object – you have the right to object to our processing your data where we are relying on a legitimate interest in order to process it.

Right to withdraw your consent – you have the right to withdraw your consent at any time.

Please note that these rights are not absolute and certain exemptions apply.

In the first instance, please submit your request to bookings@fivewayshub.co.uk